How do I Add Balance?

Android:
  • Tap on Add Balance from the main menu in the More page
  • Select your payment method i.e. credit card, Delight/Vectone voucher, PayPal or Paysafecard
  • Select the amount of credit you’d like to add and proceed to payment
 
iPhone:
  • Tap on More from the main menu on the bottom of the screen
  • Tap on the Add Balance and select one of the payment methods (credit card, Delight/Vectone voucher, PayPal or Paysafecard)
  • Once you top up, your credits should instantly be available in your account

What credit and debit cards do you accept?

Delight Calling accepts the following cards for payment:
  • Visa
  • MasterCard
  • Maestro
  • American Express

My top-up balance hasn’t appeared in my account. What should I do?

You should receive your top-up balance immediately. If you experience a slight delay in your payment being authorized, we will continue trying to complete your transaction until it is successful. If you continue to experience problems, please contact our Customer Support or start a Live Chat via the app.

What is Auto Top Up?

Auto top-up allows you to automatically top up your account when your balance drops below £2. This way you don’t have to remember to top up when your balance is running low.

My Auto Top Up hasn’t happened. What should I do?

If something goes wrong with your Auto Top Up, we’ll text and email you to let you know it hasn’t worked. If you have further questions about this, contact our Customer Support.

How do I check my balance?

  • Go to 'More' or 'Account' tab, depending on whether you have an iPhone or Android
  • Your balance is displayed at the top of the page

Where can I purchase Delight Calling top-up vouchers?

You can buy top-up vouchers from the following stores:
3Q Pharmacy, 7dayshop.com, Argos, Beauty Base, beauty blitz, best-one, BHRC, BP, Budgens, Costcutter, Currys, Digital phone company, Dixons, EE, Epay, ESSO, Eurochange, Fone Bitz, Fone Doctor, Grainger Games, hmv, Currency Exchange, Londis, Mace, Martin McColl, Moneycorp, Morrisons, Nisa, Paypoint, Payzone, PC World, Premier, Roadchef, Ryman, Sainsbury, Shell, SPAR, Superdrug, Supernews, Tesco, Texaco, The co-operative, Total,  Travelex, Post Office, Welcomebreak, Whistleshop, WHSmith

How can I share balance with other Delight Calling users?

  • Go to More tab if you have an iPhone or the ‘Account’ tab if you have an Android
  • Tap on Share Balance
  • Select contact from Eligible Contacts screen
  • Enter the amount you would like to share with them
  • Tap on Transfer Balance

How do I buy bundles?

  • Go to More tab if you have an iPhone or the ‘Account’ tab if you have an Android
  • Tap on Buy Bundles
  • Tap on Buy below the bundle you wish to purchase
*Please make note that each bundle has an expiration date.

How do I invite contacts and earn credit?

  • Go to More tab if you have an iPhone or the ‘Account’ tab if you have an Android
  • Tap on Invite and Earn
  • Copy the link and share OR tap on the Share button
 *You’ll receive 10% of every top-up made by your friend and a maximum of £10.00 free credit per referral.